
The board set new strategic directives in FY 2010-11, focusing on revenue and board development and improving community integration. Management set new directives toward offering a more person-centered programming and inspiring program participants to become self-advocates. Artists were discovered through a volunteer-based art therapy program. Employees shined by earning the United Way Division Award for the "largest percent increase for an agency campaign."

In FY 2009-2010, thanks to gift giving, the agency was able to finance the addition of a ramp and deck for the Highland group home and two bathrooms at the Germantown group home to make them accessible. Memorial gifts enabled the agency to purchase a marquee for the East building and provided training for individuals.